Check the Frequently asked questions first as it may answer your question.  Also, please check the help file or the included or downloaded Response manual in PDF form.

Response Software comes with free 30 day support.

After that Vericom offers four support options:

1. Limited email support may take up to 48 hours to respond.  Click here for email support.

2. Pay per incident support where the customer pays $50.00 for phone support of a problem.  Software updates are free within the same major revision.  In other words version 1.00 to 1.99 is free but to upgrade to 2.xx would cost a nominal upgrade fee.

3. Yearly service contract where the customer pays $150.00 per year to get unlimited email or phone support and free software updates we release during the contract term.  The contract can be renewed yearly.

Support hours are Monday - Friday 8am to 5pm CST.

Add the one year service contract to your cart.View the service contract terms.

View the End Use License Agreement (EULA) Register your software.

If you are having a problem with the software, an update may fix the problem.  All updates in the current major release is free.

Downloads:

Response Reaction Timer software
        Response1setup.exe (14.5MB)
        Last updated Jul 11, 2004

Response Manual
        Response Manual.pdf

Response File version history.
        Response File version history