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Support>Profile Professional


Profile Professional Software Support

Check the Frequently asked questions first as it may answer your question.  Also, please check the help file.

Profile Professional Software comes with free one year support if you purchased a VC4000PC, VC4000DAQ or a RFM4000.

After that Vericom offers three support options:

  1. The first is limited email support which may take up to 48 hours to respond.  Click here for email support.

  2. The second is a pay per incident support where the customer pays $50.00 for phone support of a problem.  Software updates are free within the same major revision.  In other words version 5.0.0 to 5.0.x is free but to upgrade to 5.1.x would cost a nominal upgrade fee.

  3. The third is a service contract where the customer pays $150.00 per year to get unlimited email or phone support and free software updates we release during the contract term.  The contract can be renewed for 1, 2, 3, or 5 year terms.  See Price sheet for details.

Our preferred method for support is Email since we may have to research the problem.  It also helps to send us the .RUN files if you have a question relating to data obtained.

Support hours are Monday - Friday 8am to 5pm CST.

View the service contract terms.

View the End Use License Agreement (EULA)

Click here to Register your software.

If you are having a problem with the software, an update may fix the problem.

Click here if you are having problems importing.


Downloads:

Profile 5 downloads (for VC4000)
Description file Last update
Profile 5 (registration key required, 30 day demo)* Profile5Setup (21MB) ** Jan 10, 2012 Version 5.1.29
Profile 5 Help Profile5.chm (1.7MB) May 12, 2011
Profile 5 Manual Profile_5_Manual_rev_1.7 (5.2MB) May 12, 2011
Drag Factor Tutorial Video dragfactor_report_tutorial (11.5MB) April 8, 2010
Microsoft .NET framework 4.0 components dotNetFx40_Client_setup (1MB) March 18, 2010
USB driver for VC4000 VC4000.inf (1KB) February 22, 2008

**It's recommended to update your firmware also, see VC4000_Support.

Profile 5 history
      Software revisions and dates and description of changes.
      Profile5History.htm
      Last updated: Jan 10, 2012

 

Profile 4 downloads (for VC4000 and RFM4000 only)
Description file Last update
Profile 4 (registration key required, 30 day demo)* Profile4Setup.exe (6.8MB) Feb 10, 2010 Version 4.2.18
USB driver for VC4000 VC4000.inf (1KB) February 22, 2008
Profile 4 Help Profile4.chm (850KB) January 12, 2009
Profile 4 Manual Profile_4_Manual_rev_1.3 (2.5MB) January 8, 2009

Profile 4 history
       Software revisions and dates and description of changes.
      Profile4History.htm
       Last updated: Feb 2, 2010

 

Description file Last update
Profile 3 downloads (for VC3000 only)
Profile 3 (registration key required, 30 day demo)* Profile3Setup.exe (8MB) October 30, 2007, version 3.3.9
USB drivers Profile_USB_drivers (735KB) July, 2007
Profile 3 Help Profile.chm (2.1MB) July 14, 2006
Profile 3 Manual Profile_3_Manual_July_2006.pdf (0.8MB)  

Profile 3 History
        Update list to Profile 3 revisions.
        ProfileHistory.htm
        Last updated: August 15, 2007

* Fee may apply if you do not have a current service contract, see Price Sheet.  This version will overwrite the Profile software installed on your computer.

 


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