Profile Express FAQ

Q. The program is not showing some data.
A.The user type may be set to the wrong setting for your application. Open Tools/Options and set to the correct user type.

Q. Floating point error message after importing data.
A.A setting in the VC4000 was invalid. Use "Set Defaults" in the Setup mode. Runs in memory will have to be deleted.

Q. Profile Express will not import data.
A. The COM port is not set correctly.  Express defaults to using "Auto" COM port so it searches through them, but sometimes it does not work.  Try changing it to COM 1 or other explicit port.

Q. When importing it gives error message "COMx could not be opened".
A.The VC4000 is not turned on or is unplugged.  Or PDA synchronization software such as "Hot Sync" is running and controlling the serial port. Close the PDA software and try again.

Q. When importing it gives error message "ie_Open - device already open".
A.The Com Port is locked or in use by another device. Disable the other device or try another Com Port.  Or Profile Express or another program opened the Com Port but didn't close it. Exit Profile Express and restart it. This should reset the Port. You may have to restart your computer in some cases.

Q. When importing it gives error message "ie_Hardware - hardware not present".
A. The Com Port is locked or in use by another device. Disable the other device or try another Com Port.  Or the Com Port doesn't exist in the computer. Select a different Com Port.  Or the driver software for the port is not present. Reinstall the port software.  Or the resources (address space and interrupt) in BIOS must match that of windows. To check BIOS settings enter SETUP when the computer first boots up.

Q. Some G values are not realistic after importing.
A.There was a communication problem between the VC4000 and Profile Express.  Make sure the FIFO buffers for the COM port are on using the Device Manager in Windows. Resetting the COM port to Defaults is the easiest way.